Payment and billing

  • Do you charge for traffic?

    No. Internet traffic is not additionally charged. But, if during the month traffic consumption greatly exceeds 5 TB, we reserve the right to reduce the channel bandwidth to 10 Mbps until the end of the month.

  • What are your prices?

    We are inexpensive hosting and our prices are among the lowest on the market in terms of price / quality ratio. Details of the tariffs you can find on the page with the services you are interested in:

    - virtual hosting (shared hosting)
    - virtual servers (VDS)
    - dedicated servers
    - registration of domain names (domain registration)
    - provision of security certificates (ssl certificate)
    - server colocation
    - website development (web development)

  • How to order a service?

    To order the service, you need to fill out the registration form on the site and confirm your email by clicking on the link that will be sent in the letter to the box you specified during registration. After that, you must log in to your Personal Account, where you will be able to order our services.

    Your email is verified so that we know that you did not make a mistake at the time of registration. Because in case of a typographical error, you will not receive our billing service messages in case of using the services, which may lead to the suspension of services if you do not receive payment reminders or messages about changing any settings.

    To ensure protection against fraud, you may have to carry out additional verification by phone number (by entering a code that we will send you by SMS) in case of ordering services for a test. We are very sorry, but we have to add this step because we are getting a lot of registrations for the purpose of committing fraudulent activities using our servers. We made this decision after we started accepting complaints of various kinds of unacceptable activity from over 5% of the test servers. The phone received by us will not be used to send spam and in no case will be transferred to third parties, it can be used to obtain information about scammers, if necessary.

  • What are your deposit options and payment methods?

    We support a large number of payment systems with automatic transfer of payment, which allow you to replenish your account independently and in a matter of minutes. These systems include:

    -Bank transfer

  • Have I pay something if I register or take the server for a test?

    Not. Registration does not oblige you to anything. You don’t have to provide any information about yourself, except email, if you do not order services for a test. If you order a server for a test, you will not be required to prolong and pay for such a server if you do not want to do it yourself.

  • Do I pay when I order a service but don't use it?

    Yes. If you have placed an order for the service and we have processed the order (issued a server, registered a domain, etc.), this means that we have reserved hardware and software resources for you (for example, disk space, processor and RAM and IP, in the case of ordering VDS ). In order to stop paying for the service, you must delete it in your personal account. In this case, the money for the next period will not be withdrawn from your account, but this action does not return the already withdrawn amounts to the account.

  • What are your periods for ordering services and paying?

    All services are billed monthly. This is the minimum period for which it is possible to pay and for which it is possible to order services. Some services, such as domain name registration and ssl certificates, are charged for a year.

  • I made a deposit, but my balance hasn't changed, why?

    Your balance is replenished after the receipt of funds to our account.
    The term for receiving funds depends on the rules of the payment system / bank through which you make the payment, usually the transfer occurs instantly, in rare cases it takes some time - from several minutes to several banking days. To clarify the terms, study the websites or get information from the relevant operators / banks. A bank transfer is usually not instantaneous and can take up to several days, depending on the bank through which you make the payment. To speed up the crediting of money to your account, send us a scanned copy or a photo copy of the payment receipt to email [email protected] marked "Financial issues (payment)" and indicating the name of the payer who is registered with us in billing from which you want to deposit money.

  • How to use promo code?

    You can apply a promo code in your personal account at the time of ordering the service and making payment. A request to use a promo code will be in one of the steps of ordering and paying for the service.

  • Do you provide refunds?

    In the event that unused funds remain on your account, we can return them at your request to the technical support service. It is also possible to return to the account the debited funds for services if a situation arose when such services were of objectively unsatisfactory quality and the reason for this was our actions or inaction. If a similar situation arose in the first 3 days of using the service, we will refund the funds in full. Otherwise, the funds for the unused period will be recalculated and the interest of the payment system will be deducted.

  • How and when are funds debited from my account?

    The funds are debited from your account at the moment when you ordered the service. Write-off of funds is carried out immediately in full for the period you ordered.

  • Can I transfer money from one account to another?

    You cannot transfer money from one account to another on your own. But if you, nevertheless, have such a need, you can create a ticket to the technical support service with a request to transfer funds. In the event that we consider such actions reasonable and necessary, it will be possible to transfer funds between accounts.

  • How can I find out the account number for payment?

    In your personal account, in the "Finance" menu section, select the "Payments" item. You will open a table of previously created payments. The number indicated in the "Account Number" column opposite the desired payment is its number.

  • How can I find out my payer number?

    In your personal account, in the "Client" menu section, select the "Payers" item. You will open a table of previously created payers. The number indicated in the "Code" column opposite the name of the payer is his number.

  • Transferring money through a bank.

    Bank transfers are the only form of payment that is processed manually. Therefore, there may be a slight delay in the receipt of money in your account.
    Also, the time of receipt of money to the account depends on the bank through which you paid. Money can be transferred to us from several hours to several days.

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